1- Accepting the Terms of Service

Please read our Terms of Service, Privacy Policy, Acceptable Usage Policy and Service Level Agreement before using dediroom.com (our “Site”) and/or any hosting services for example dedicated servers , vps , etc ... provided by ("Dediroom LLC”). By using or accessing the Services, you agree to all the terms and conditions of our Terms of Service, Privacy Policy, Acceptable Usage Policy and Service Level Agreement; if you do not agree, you cannot use the Services.
You may not use the Services and/or provide any personal information to ("Dediroom LLC") if you are under the Minimum Age. The Minimum Age is sixteen (16) years old, or the lower age that you country has provided for you to consent to the processing of your personal data.

2- Illegal activities and content

All Services provided by ("Dediroom LLC") should be used for lawful purposes ONLY. Transmission, storage or presentation of any information, data or material in violation of any international law, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber/ client agrees to indemnify and hold harmless ("Dediroom LLC") from any claims resulting from the use of service which damages the subscriber or any other party. Sites that promote any illegal activity or present content that may be damaging to ("Dediroom LLC") servers, or any other server on the Internet are prohibited. Links to such material are also prohibited.
Examples of unacceptable content or links:
-Pirated software
-Hacker programs or archives
-Warez sites
-Hate speech related activities
-Child, juvenile, animal pornography and all related activities
-Copyrighted material (ex: movies, TV shows, books, pay-per-view TV, pictures, etc.)
-Any adult or sexual materials
-Using any of our services in mining cryptocurrencies
-You can see fully AUP Policy from this link : https://dediroom.com/acceptable-usage-policy.php
IMPORTANT NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, dediroom.com reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies.

3- Traffic usage

Some server plans come with a predetermined (Limited Datatransfer) ; over usage of allowed traffic will lead to Overage charges.

4- Server abuse

Any attempt to undermine or cause harm to a server or customer of "dediroom.com" is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated Services may be terminated without further notice or refund.

5- Refusal of service

We reserve the right to refuse, cancel or suspend Services, at our sole discretion, if we deem that these terms have been breached.
All sub-networks, distributive hosting sites and dedicated servers of ("Dediroom LLC") must adhere to the policies outlined in this Terms of Service.

6-Billing

By the Services (VPS/ Dedicated Server / any other provided servies) Activation Date of each month, ("Dediroom LLC") shall either:
(1) debit the client's credit card (if such information has been provided by the client); or
(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for Services rendered for the current month.
Invoices are generated 7 days prior to the original Account Activation Date, and payment shall be remitted to ("Dediroom LLC") by no later than the specified payment due date. ("Dediroom LLC") shall be entitled to immediately terminate this agreement for client's failure to make timely payments. Credit cards can be billed automatically unless a direct request is made to our Billing team via the OnePanel™ not to do so, at least 48hours prior to the payment due date. It is the client's responsibility to ensure that they have sufficient funds to cover all transactions. In the event of payment failure, an automated invoice reminder will continue being sent. It is the customer's responsibility to provide an alternate payment method before the due date is reached. All late payments may result in account or service suspension.

7-Service suspension and termination

Invoices are issued 7 days prior to the applicable due date for each active service. A warning e-mail will be sent after the due date is passed without a payment being received and an invoice being marked as PAID. Failure to pay within 48 hours will result in an immediate suspension of your service and a suspension notification will be sent via email. Starting at midnight (EST) of the 3rd day after the due date, unpaid services will be terminated. ("Dediroom LLC") does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination.

8-Service fees

Certain services carry a setup fee charged by ("Dediroom LLC") to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to ("Dediroom LLC") and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

9- Fraud and payment verification

Upon receiving a new customer's first paid order, ("Dediroom LLC") reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 3 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders, and may be requested again any time you change your payment method.

10- Money back guarantee & refund policy

We offer a 7 days Money back policy for undelivered servers Only.
10.1- Refunds: If client has retained the services for longer than one month and has pre-paid ("Dediroom LLC") for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client's account is cancelled at any point during a 3 month, 6 month or one-year term, the client will not be entitled to a refund for the months remaining. You must complete your contract with us.
10.2- We will not refund or credit under the following circumstances:
- We DO NOT refund partial cost of your services, No refund can be issued for incomplete billing cycles, cancellation request is issued prior to the due date, The server will then be cancelled on the following due date.
- Geo-location or mistake in location
- Failing to ask a question on the nature of our services, or a particular spec or configuration.
- Account termination or suspension due to non-following of our Terms of Service.
- Account termination or suspension due to any kind of illegal activity.
- Service termination or suspension due to non-payment, or late payment of any services, licenses, or add-ons attached to said services
- Already given credits
- Changing your mind
IMPORTANT NOTICE About Refund: We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, our staff will dedicate themselves to fixing it. Any delays that prevent our customer from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. For example, if a customer has purchased a geo-located server in lieu of a physically located server. Please issue a request to our support staff before making such a purchase.

11- Trial periods

We do not offer trial periods of any kind for dedicated servers /vps or any other service.

12-datacenter locations

While most of our announced locations are where the datacenters are, ("Dediroom LLC") reserves the right to setup a server in a location nearby (in the same country), generally just outside of the city boundaries. You may obtain the exact datacenter location upfront by contacting our support team.

13- Limitation of liability

("Dediroom LLC") shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from ("Dediroom LLC") servers going off-line or being unavailable for any reason whatsoever. Furthermore, ("Dediroom LLC") shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of ("Dediroom LLC") servers. All damages shall be limited to the immediate termination of service.

14-Violations

Violations of these Acceptable Use Policies should be forwarded to [email protected]. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination.

15-Time For Delivery

Most of our services are delivered within 48 hours unless otherwise stated. Note: Our delivery period may decrease or increase depending on the speed of delivery of the data center itself, which may reach 5 working days. You can also contact us before ordering any of our servers to check the delivery time. Through email [email protected]
-also dediroom writes the expected delivery time in details of each product.

16-Prices

all pricres on this site ,as well as any agreed prices , exclude sales tax unless specified otherwise
dediroom is entitled to change tariffs, these changes will be made known to the client at least one month before they take effect. the client will be entitled to terminate the contract on the date on which the change takes effect

17-Server uptime guarantee

("dediroom.com") guarantees 99.99% service (ssh, rdp,http, ftp, pop, imap, smtp,etc..) uptime in Tier 1 locations only. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of the excess downtime, as per our Service Level Agreement.
("dediroom.com") reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a 30 day warning will be provided for all such price increases.