FAQ

Network, hardware, policies, billing, and delivery information.

Datacenter Support

Help Center

Frequently Asked Questions

Clear answers for end customers. If you need assistance, please open a ticket.

Is the port Dedicated or Shared? Is it Full-Duplex?

Connectivity type

All ports are Dedicated and Full-Duplex.

Is bandwidth unmetered? Is there any fair-use limit?

Bandwidth policy

All services include Unmetered bandwidth.

Do you support LACP / NIC bonding?

Link aggregation

Yes, LACP / NIC bonding is supported.

Do you provide DDoS protection? (L4 / L7)

Mitigation scope

Yes. DDoS protection is available for Layer 4 (L4).

Do you provide IPv6? (/64 or /48)

IPv6 availability

Yes. IPv6 is available (such as /64, and larger allocations upon request).

Can I request a specific RAID setup (Hardware RAID / ZFS / mdadm)?

Storage configuration

Yes. We can configure Hardware RAID, ZFS, or mdadm.

Do you have spare parts and fast replacement for disks/RAM?

Replacement timeframe

Yes. Spare parts and replacements are typically handled within 1 business day.

Do you provide KVM/IPMI/iLO/DRAC access?

Remote management

Yes, remote management access such as KVM / IPMI / iLO / DRAC is available.

Can you install NVMe/U.2/Bifurcation depending on the server?

Hardware compatibility

Yes — NVMe/U.2 and bifurcation setups can be supported depending on the server model.

What is your hardware replacement response time?

Response SLA

Hardware replacement requests are typically handled within 1 business day.